SHIPPING & DELIVERY INFORMATION
WE ARE CARBON NEUTRAL AS A BUSINESS. DELIVERING OUR PRODUCTS TO YOU WITH ZERO CARBON FOOTPRINT.
For all our deliveries, we use a range of carriers to deliver your products to you and can offer the following options:
- UK Standard: £3.95 (3-5 working days)
- UK Standard: FREE (on orders over £25 inc VAT, tracked and signed for)
- UK Premium: £5.95 (1-2 working days, tracked and signed for)
*Please note that Saturday, Sunday and Public Holidays are not working days
All orders will be dispatched within 48 hours from completion of payment. For multiple orders dispatch time may vary according to availability of stock.
Please note orders are dispatched between Mon-Fri, deliveries will be made between Mon-Fri 7am – 5pm. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Please be aware that orders to delivery addresses other than billing (registered card holder) address will not be processed for security reasons.
There will be an additional charge of £25 for orders that require a specialist delivery. Items requiring specialist delivery are large furniture items, glass dining tables. (only one £25 charge will be applied per order)
Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.
Delivery Service:Most products are generally delivered by courier or post. Larger items will be delivered by parcelforce/DHL. Smaller items will be delivered by Royal Mail. Standard delivery times will be notified in the conformation of order.
If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process. Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.